People
Process
Tech
27%
say coaching & training
is their top goal.
2024 CX EXECUTIVE RESEARCH REPORT
BY THE NUMBERS
60%
prioritize AI and
related automation
technologies.
60%
of executives say a trained
and engaged workforce
is vital to day-to-day
operations.
65%
of Fortune 500 Executives
plan to adopt AI &
Automation in the next 12-
18 months
69%
of executives in Telecom and Retail plan to adopt
AI & Automation in the next 12-18 months
50%
say contact center technologies
significantly enhance CX.