2024 CX EXECUTIVE RESEARCH REPORT
Summary, Insights, and More
People are the most critical aspect of contact
center operations, but technology plays
the most significant role in the customer
experience, according to The Northridge
Group’s latest CX Research Report: Executive
Edition 2023.
Northridge Group’s survey of 200 business executives from
Fortune 1000 organizations provides comprehensive information
about the state of the customer experience as it relates to contact
centers. This report offers actionable insights into the challenges
businesses face when adopting new tech, the investments to
prioritize in 2024, and how to create a symbiotic relationship
between people, processes, and technology.
Join us as we explore the results of Northridge Group’s CX
Research Report: Executive Edition 2023. All statistics and insights
outlined below were obtained directly from our survey.